TERMS OF SERVICE
Welcome and thank you for shopping at CatholicShop, the on-line presence and a division of Bob Blais Church Supplies Inc.
When visiting and/or shopping at CatholicShop, you accept and will be subject to the Terms, Agreements and Guidelines applicable to the services provided.
It is important to ensure the correct shipping address is entered at time of purchase as we will not be held responsible for any extra shipping charges or delays should the incorrect shipping address be entered. In such an instance, the customer will be responsible for any additional shipping charges.
You must be 18 years of age or older in order to purchase from this site. It is your responsibility to keep access of your account confidential. Neither CatholicShop nor its parent company will be held responsible for purchases made by minors.
This Web site is provided for your information only. You assume all risks concerning the suitability and accuracy of the information. Though we strive for perfection, the site may contain technical inaccuracies or typographical errors. CatholicShop assumes no responsibility for and disclaims all liability for any such inaccuracies, errors, or omissions in this website and in other documents referred to within or linked to this website.
We do our absolute best to keep our prices current. However, due to the constant rising costs of precious metals, prices for sacred vessels/metalware and jewelry are subject to change. Prices and technical specifications on all product, is subject to change without notice, at any time. You will be notified of any price increase exceeding 10% before the product is shipped.
Account customers are subject to a 50% deposit on all custom orders. Product may not be cancelled or returned.
CHANGES TO ORDERS
Every effort will be made to assist you should you need to make a change to your order provided the order has not already been shipped or production has not begun on custom/special orders. Please contact our customer service via telephone (not email) during business hours to request your change.
CANCELLATION OF ORDERS & REFUNDS
We will accept cancellation of your order provided the order has not already been processed, shipped or is not a special ordered item on which production has begun. Product that must be pre-ordered (not pre-paid) such as the annual Sunday Missal and Palms may not be cancelled after the specified date noted. Please contact our customer service via telephone (not email) during business hours to request your cancellation. Applicable credits will be applied to your credit card within 3 business days.
METHODS OF PAYMENT
All credit card payments are billed in Canadian dollars for Canadian customers, US dollars for USA and International customers. We accept VISA, MasterCard, American Express and Discovery Card. If paying by cheque or money order, your product will not be shipped until the cheque or money order clears. This excludes Churches, Schools, School Boards and those customers who have an existing account and terms with us.
You can expect most items to ship within two weeks. However, out-of-stock items, special orders and orders imported from suppliers overseas may take 6 – 8 weeks (possibly longer). We will notify you of the approximate delivery date.
Should you receive a delivered item with any damages to the box or noticeable markings, please note this with delivery personnel. Any claim for merchandise that arrives damaged must be reported within 24 hours of receipt. Please keep the original shipping container and packing material as this may be required for insurance claims. Damaged items may not be returned without an authorization number.
Please note that items ordered together may not necessarily be shipped together and in some instances may be shipped directly from our manufactures or publishers.
Your satisfaction is important to us. We want you to be happy with every purchase. If for any reason you are not satisfied with your order, you may return it to us (with our authorization) within 10 days of purchase for an exchange or refund however limitations apply. Returns may be subject to a restocking fee. Dated and annual publications/product or custom ordered merchandise cannot be returned.
All returns require prior authorization along with a return number. If the return is not the result of our error, all related shipping costs to and from the customer are the customer’s responsibility.
To return a product, you must obtain a Return Merchandise Authorization Number ("RMAN") for the product and approval from CatholicShop. CatholicShop will not accept returns without prior authorization and a RMAN. Once issued, RMAN’s are valid for 30 days and product being returned must be received by CatholicShop within this time. CatholicShop reserves the right not to extend or reissue RMAN’s.
You must prominently display the RMAN(s) on the shipping label of the box or boxes containing the returned product. You are solely responsible for shipping any returned product to CatholicShop and agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You agree to bear all shipping and insurance charges and all risk of loss for the return product during shipping. You agree that all returned product will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, CatholicShop’s Return Procedure will be breached and CatholicShop may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing or damaged component(s).
CatholicShop will not refund the original shipping charges. In addition, CatholicShop will assess a restocking fee from 0% up to 40% against the Customer's account on all returns for refund dependent on the manufacturer’s restocking fee. You will be notified of this percentage prior to your return.
Your privacy is important to us. All customer information is confidential. We will not sell or share your information with any company or organization not partnering with us.
We collect personal information including your name, email, address, phone, and billing information for internal purposes, to fulfill your orders and provide you with up to date information about our company including but not limited to special savings, new and seasonal products. We may also collect information including your IP address and browsing habits through computer-based cookies, which enable you to use our shopping cart and us to enhance your shopping experience.
When you visit our website and send emails to us you thereby consent to receive communications from us electronically. This shall include all agreements, notices, disclosures and other communications that we provide to you electronically. Such communications therefore satisfies any legal requirement that such communications be in writing.
You agree that any information such as questions, data, feedback, comments, or suggestions concerning the content of this website will not be considered confidential and CatholicShop will be free to reproduce, use, disclose and distribute the response to others, without limitation.
The contents of this site is the property of CatholicShop or its suppliers and is protected by Canadian and international copyright laws.
GOVERNING LAW AND JURISDICTION
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between CatholicShop and the Customer shall be governed by the laws of Canada, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. CatholicShop and the Customer consent to the exclusive jurisdiction and the exclusive venue of the Courts of Ontario, Canada, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, and equity or otherwise, against CatholicShop that is more than 12 months after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability that provision shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Canadian law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
The terms and conditions together with CatholicShop’s invoice regarding the products ordered by the customer are the complete and exclusive agreement between CatholicShop and the customer and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between CatholicShop and the customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by customer or usage.
THIS SITE IS PROVIDED BY CATHOLICSHOP ON AN "AS IS" BASIS. CATHOLICSHOP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CATHOLICSHOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CATHOLICSHOP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE AND ITS PRODUCTS, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES.