We do our absolute best to keep our prices current. However, due to the constant rising costs of precious metals, prices for sacred vessels/metalware and jewelry are subject to change. Prices and technical specifications on all product, is subject to change without notice, at any time. You will be notified of any price increase exceeding 10% before the product is shipped.
Account customers are subject to a 50% deposit on all custom orders. Product may not be cancelled or returned.
CHANGES TO ORDERS
Every effort will be made to assist you should you need to make a change to your order provided the order has not already been shipped or production has not begun on custom/special orders. Please contact our customer service via telephone (not email) during business hours to request your change.
CANCELLATION OF ORDERS & REFUNDS
We will accept cancellation of your order provided the order has not already been processed, shipped or is not a special ordered item on which production has begun. Product that must be pre-ordered (not pre-paid) such as the annual Sunday Missal and Palms may not be cancelled after the specified date noted. Please contact our customer service via telephone (not email) during business hours to request your cancellation. Applicable credits will be applied to your credit card within 3 business days.
METHODS OF PAYMENT
All credit card payments are billed in Canadian dollars for Canadian customers. We accept VISA and MasterCard. If paying by cheque or money order, your product will not be shipped (and in some cases will not be ordered from the manufacturer/publisher) until the cheque or money order clears. This excludes Churches, Schools, School Boards and those customers who have an existing account and terms with us.
You can expect most items to ship within two weeks. However, out-of-stock items, special orders and orders imported from suppliers overseas may take 6 – 8 weeks (possibly longer). We will notify you of the approximate delivery date.
Should you receive a delivered item with any damages to the box or noticeable markings, please note this with delivery personnel. Any claim for merchandise that arrives damaged must be reported within 24 hours of receipt. Please keep the original shipping container and packing material as this may be required for insurance claims. Damaged items may not be returned without an authorization number.
Please note that items ordered together may not necessarily be shipped together and in some instances may be shipped directly from our manufactures or publishers.
Your satisfaction is important to us. We want you to be happy with every purchase. If for any reason you are not satisfied with your order, you may return it to us (with our authorization) within 10 days of purchase for an exchange or refund however limitations apply. Returns may be subject to a restocking fee. Dated and annual publications/product or custom ordered merchandise cannot be returned.
All returns require prior authorization along with a return number. If the return is not the result of our error, all related shipping costs to and from the customer are the customer’s responsibility.
To return a product, you must obtain a Return Merchandise Authorization Number ("RMAN") for the product and approval from CatholicShop. CatholicShop will not accept returns without prior authorization and a RMAN. Once issued, RMAN’s are valid for 30 days and product being returned must be received by CatholicShop within this time. CatholicShop reserves the right not to extend or reissue RMAN’s.
You must prominently display the RMAN(s) on the shipping label of the box or boxes containing the returned product. You are solely responsible for shipping any returned product to CatholicShop and agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You agree to bear all shipping and insurance charges and all risk of loss for the return product during shipping. You agree that all returned product will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, CatholicShop’s Return Procedure will be breached and CatholicShop may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing or damaged component(s).
CatholicShop will not refund the original shipping charges. In addition, CatholicShop will assess a restocking fee from 0% up to 40% against the Customer's account on all returns for refund dependent on the manufacturer’s restocking fee. You will be notified of this percentage prior to your return.